Top 11 Home Insurance Companies for Customer Satisfaction


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Home insurance is a necessary evil of life. Everyone hates paying premiums, but you’re certainly glad the coverage is there when disaster strikes.

So, finding the right home insurance company is important. Some companies are better than others, and some stand out among the best.

Amica Mutual tops the heap, ranking first in overall customer satisfaction in the JD Power 2021 Home Insurance Study in the US. Amica topped the Automobile Club of Southern California (AAA) by 14 points.

The 2021 study measured overall customer satisfaction based on five factors:

  • interaction
  • Politics offers
  • price
  • Billing process and policy information
  • Claims

J.D. Power notes that homeowners who have a “strong perception that their insurance company is trustworthy” are four times more likely to say they “definitely will” renew their homeowners policy with their current insurance company.

Of all the home insurers included in the 2021 study, the average overall customer satisfaction score was 825 out of 1,000.

Eleven companies scored above average. They are:

  • mutual friend: 854
  • Automobile Club of Southern California (AAA): 840
  • Erie Insurance: 835
  • state farm: 835
  • Automobile Club Group (AAA): 834
  • American family: 831
  • Car owners insurance: 831
  • AIG: 830
  • financial state: 830
  • Allstate: 829
  • CSAA Insurance Group (AAA): 828

10 additional home insurance providers scored below average, and the home location got the lowest score – 779 out of 1,000.

In fact, the USAA financial services firm had the highest rating – a score of 882 – but was excluded from the JD Power ratings because USAA is only open to members of the US military and their families.

JD Power surveyed nearly 12,000 homeowners and renters to come to its conclusions. To view a specific insurance company’s rating, check out JD Power’s announcement of the study and scroll down to the graphic showing ratings for homeowners insurance companies.

Reduce the cost of home insurance

Are you looking for a great deal on home insurance? One often overlooked way to save is to join the right organization.

As we reported in “Want a Home Insurance Discount? Join Any of These 5 Groups”:

“Many organizations offer their members discounts on things like eye care, auto insurance, and homeowners’ insurance.”

For more ways to save, check out How to Get the Best Homeowners Insurance Deal.

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